PRIVACY
Privacy notice
How the public website, Family Portal, and optional HomeNet Detector cloud use data and which rights you have.
Version: 2026-10-12
Service status
The operator’s identity and contact details are published. Always review the final order summary, price, and current terms before a paid order.
Operator and controller
- Name or business name
- Service Anywhere s.r.o.
- Registered address
- Dopravní 500/9, Uhříněves, 10400 Praha 10
- Company ID
- 07650281
- Phone
- +420 775 261 803
Scope
The public website, Family Portal, and local device interface are separate surfaces. Core diagnostics run locally. Cloud telemetry starts only after the customer’s explicit choice, and disabling it does not stop local measurements.
Data used
The portal uses the account email, pseudonymous device identifiers, customer-entered household and provider labels, notification settings, and aggregated connection measurements. It may contain bounded intensive-test results. It does not collect packet content, browsing or full DNS history, Wi-Fi passwords, raw MAC addresses, or household-device names.
Purposes and legal bases
Data supports account security, selected cloud features, expressly enabled telemetry synchronization, notifications, active-plan billing, and legal duties. Optional telemetry consent can be withdrawn; necessary accounting, security, and contractual records may rely on a different legal basis.
Recipients and location
Cloud services and the database run on an EU VPS. The mail provider receives what is necessary to deliver messages. A payment provider receives payment data only when online billing is active. Data is not sold, and a public IP observed by the server is not written to telemetry tables.
Retention
Measurements are normally retained for 90 days on Trial and Basic, one year on Family and Technician, and seven days without cloud entitlement. Sessions expire. Account deletion has a seven-day safety window; statutory or security records may have a different retention period.
Your rights
Subject to applicable law, you may request access, correction, export, restriction, or deletion, object to processing, and withdraw consent for the future. The portal provides export and scheduled deletion. You may also complain to the competent supervisory authority.
Non-binding enquiries
For pilot enquiries we keep your email, optional message, language, receipt time and privacy policy version. We use these to handle your enquiry, not to subscribe you to marketing messages. The service administrator can process the enquiry; we delete the record within 90 days or earlier on request. The form does not store your public IP address or create a customer account.